Items that are in stock will be dispatched within 1-3 days of payment being received. We will endeavour to let you know as soon as possible if there is a lead-time on a product that we need to make especially for you.
We cannot post orders until payment has been received in full. Payments are taken via Stripe or Paypal - fast, safe and secure services. You will need a credit card or debit card for this.
Please make sure you provide the correct postal address at the time of order because if the items are returned to us we will have to charge for re-postage.
In the unlikely event that the goods become damaged during postage then please let us know as soon as they arrive and we can investigate this. If you do not report this immediately then we will not accept any responsibility for the damage and are not obliged to reimburse you
All item(s) remain the property of William Branton until full payment is received.
We ship anywhere in the UK using the Royal Mail, Hermes & Parcel Monkey. Large orders may require a signature on delivery. If your order is shipped with Hermes they will make 3 attempts to deliver.
If you do not collect your item from the post office within the time stipulated on the card and the item is returned to us, we reserve the right to charge for re-postage.
The price for postage can be seen when you reach the checkout and select your country of destination as pricing is calculated on the weight and destination of your order.
Orders outside the UK will be sent via Royal Mail, DPD and Parcel Monkey, so please bear in mind it can take 2 - 4 working days if it’s within the EU and up to 5 - 7 working days for destinations outside Europe. If you can't see your country in the list or require a faster service, then please get in touch and we will happily get a quote for you.
Custom fees, Duty and Import charges may apply to overseas destinations. William Branton is not responsible for any of these additional charges that may be incurred by our goods being shipped to your country.